Here at CMR, we do our free estimates a little differently. We schedule an in-home site inspection (or a Virtual Zoom Appointment) to be able to see the area, take necessary measurements and discuss your design ideas and color scheme. After our initial meeting, we hope we have gained enough knowledge understand your design ideas for your Outdoor Living space. Next, we invite you into our showroom, typically 7-10 days later, to review the specific products and materials. While you are here, we will sit in our Design Center and show you your project in 3D and review the specifics. We would like you to have a comfort level with us and our team. We are here to earn your business and feel this approach is better for both the customer and us as well. We can make any design changes or product category changes, at that time, in order to reach your budget goal. This step is especially helpful when there are several items being installed by CMR and may take multiple appointments to achieve the best end result.
After a design and price have been determined, the next step is to accept the contract. At this stage, everyone should have an understanding of the materials used and how the design will come together.
The following information should be used as a resource to help you prepare for the smooth implementation of your project.
STEP 1: Contract and Payment
- Once the proposal is signed and returned to CMR with the deposit, we can hold an installation date for you.
- Depending on the scope of your project, we will either ask for 1/2 down and 1/2 upon completion OR 1/3 down, 1/3 due the day we start and the final 1/3 upon completion.
- The projected installation date is based on lead-time for materials and/or building permit, as well as the first-come/first-serve basis in regard to customers that signed prior to you. Delays in the start date will be communicated to you during your weekly update.
- We are respectful of your schedule and will do our very best to maintain our installation schedule. All projects will be installed with the highest quality and will be given the proper time to complete. At times, this will impact our projected dates.
STEP 2: Permit Process and HOA
- If a building permit is needed, CMR will handle this process on your behalf. In many cases, the local zoning office will require an application first. Once the application is approved, then we can apply for a building permit.
- PLEASE NOTE: During the spring and summer months this process can take up to 6 weeks. This process is completely out of our control as we are at the mercy of the Zoning/Building Permit office. If a permit is required, we cannot start to build until it has been approved.
- The customer is responsible for any homeowner’s association approval and we suggest using the plan designs provided by CMR to seek this approval.
STEP 3: Ready to Build!
- Once we have approval to build, we may deliver the materials to your property. In most cases, drivers will unload the delivery in your driveway to minimize damage to your yard. Please keep in mind the materials may remain there, for a small period of time, depending on the size of your project. CMR is not liable for damages caused by delivery trucks (as they are not our employees we have no control of this process). We are also not responsible for any materials, purchased by customer, that are left unattended on property. Please safeguard your materials before and during construction.
- We ask, before the project begins, that you move all items off the deck/patio or away from the area that construction will take place so that it does not get damaged.
STEP 4: Building Process
- To ensure the safety of everyone involved, customers are urged to remain a safe distance from the building process. Our crews require adequate space to work. NOTE: For your safety, decks are not to be walked on at any time until final inspection is passed.
- We have employees that are trained professionals to handle your installation. Either the Owner or the Project Manager will review your project everyday to see the daily progress. The customer is encouraged to ask questions or address any concerns as they may arise regarding the progress. Please feel free to call or text our Project Manager (Taylor Jamison) at 513-258-7915.
- Typically, when a permit is involved, there are two or three inspections required throughout the building process. This may cause the crew working on your project to wait for a county inspector to come out and complete their inspection. We may have to pull off your job for a day or so in order for the inspection process to take place.
- Once the project is a day or two away from completion, we ask that you complete a final walk through with our team and also have a “punch list” created, if applicable. This is an excellent time to ask any final questions and also is the time in which you should inspect the project for any irregularities.
STEP 5: Enjoy!
- We will gather your Warranty Information and provide you a copy. All you need to do is enjoy your new Outdoor Living space!
- We take photos of all of our work and may use them in our printed advertising or social media marketing.